Facelift is designed to bring teams closer together, right where the work happens. With the integrated Chat feature, collaboration becomes easier, faster, and more focused without switching tools or losing context.
Whether you're planning a campaign in Orchestrate, responding to community questions in Engage, coordinating tasks, or reviewing content, the chat is available when input is needed. You don't have to jump into another tool or send emails to clarify a detail or get a quick decision. Everything happens in one place inside the item you're working on.
Lack of communication is one of the biggest reasons why workflows break down. According to McKinsey, employees spend up to 20 percent of their time just looking for information or chasing feedback. That’s an entire workday every week, lost to misalignment.
With Facelift Chat, teams stay connected. Every message sits exactly where it belongs, so feedback is easier to give, questions are answered faster, and decisions don’t fall through the cracks. This leads to more efficient collaboration, smoother approvals, and fewer delays.
Facelift Chat isn’t just a messaging feature. It’s a strategic productivity tool designed to remove friction from cross-team collaboration.
1. Faster response times when timing matters
When a campaign is about to go live in Orchestrate or a critical customer comment appears in Engage, there’s no time to start an email thread. With the chat option, you can instantly get feedback, approvals, or input from the right people directly inside the item. That means fewer delays, faster turnarounds, and more control over time-sensitive actions.
2. Communication stays where it belongs
No more searching through Slack, emails, or task comments to find a missing decision. Every conversation in the Chat is anchored to the exact content it relates to: a post, a task, or a customer message. That creates clarity, avoids misunderstandings, and builds a traceable communication history.
3. Better alignment across departments
Marketing, customer service, legal, and other teams often work in silos. Facelift Chat helps break those down. Because it’s available across the platform, teams can coordinate directly in one workspace without needing access to external tools or sending follow-ups across channels.
4. External collaboration made easy
Need quick input from a freelancer, agency, or external partner? You can include them in the chat, even if they’re not Facelift users. While Facelift users receive chat notifications via email, browser pop-up, or in the Notification Center, external recipients can view and reply to messages via email. This makes it easy to involve the right people without requiring additional tools or onboarding.
5. More efficient workflows, fewer blockers
By reducing the time spent chasing answers or clarifying tasks, the chat helps you keep projects moving. It reduces the need for meetings, eliminates redundant questions, and facilitates a smoother handoff between teams and stakeholders.
6. Built-in accountability and transparency
With every message connected to a specific item, there’s no ambiguity about who said what or when. That’s critical in high-volume environments with multiple contributors and reviewers, especially for regulated industries or high-stakes campaigns.
Whether you're fine-tuning a campaign, aligning across teams, or just trying to speed things up, Facelift Chat helps you move forward with clarity.