Customer Success at Facelift means helping our customers achieve their social media marketing goals with Facelift Cloud. Our Customer Success experts work with all of our customers throughout the lifecycle of their usage, taking care of the core areas of adoption, retention, expansion, and advocacy. Along the way, our reliable, polite and technically competent customer success team establishes a customer relationship based on stability and loyalty.
We operate in an emerging market and, as a market leader in the social media tech environment, we are always on the lookout for new talent and exciting personalities.
Have we sparked your interest?
Three good reasons to join Facelift
We act in an aspiring market and we are the market leader in the social media technology
Every day offers the chance to be successful in a highly exciting environment. New possibilities for our product and technology emerge constantly. Therefore, we improve and enhance our platform continuously, to ensure we meet the expectations of our customers to the highest level.
We are working with the latest hardware and software in all departments and every employee has an Apple notebook at hand. We rely on the latest software technologies and frameworks. Our developers can concentrate on developing in a highly productive setting. Acting at eye level we practice “continuous delivery”.
We give clearance and responsibility to our employees
We believe in flat hierarchies. We trust our employees and give them the freedom to choose how they work and organise their tasks. Thereby we support new ideas and personal initiatives. This leaves no boring time and everybody can increase their responsibilities quickly!
Our Finance team is responsible for all Accounting & Controlling tasks of the Facelift Group (Facelift brand building technologies GmbH, Facelift France SaS). This includes the close cooperation in day-to-day business, especially with the Sales and Customer Success departments. Our Finance team is also responsible for the preparation of the annual budget as well as the monthly and annual financial statements in cooperation with internal and external stakeholders. Our Finance experts tackle complex tasks in Forecasting, Accounting and day-to-day business with professional solutions and efficient teamwork.
Our Human Resources team create great experiences and a good environment for both applicants and our own employees! Our Recruiting experts manage every step of the selection process and are committed to ensure efficiency and transparency. They are always available to answer any questions you may have about your application.
With our work, we also want to make every working day as wonderful as possible for our employees. We ensure a thorough onboarding, regular feedback between managers and employees, as well as personal development and the ongoing transfer of knowledge within the company. Our HR team is always also available to employees for individual concerns.
For us, sales means getting companies excited about Facelift Cloud! We do this step by step: In collaboration with our Marketing aka Demand Generation department, leads are generated from huge amounts of data through efficient processes and pursued by our Sales Development Representatives. Then, our Sales Managers work with each customer to determine the optimal configuration and use of the Facelift Cloud to implement the best outcome for the business. A friendly, competent, and engaging manner is our calling card!
The operations team brings together our experts on all aspects of the Facelift Cloud! Together, there is no question about Facelift Cloud that they can’t answer. The Product Operations team, along with Development, handles the technical deployment of the software, while our Solution Experts handle the presentation of the Cloud to our customers. Our Adoption team are our heroes throughout the customer onboarding process and Customer Support takes individual customer queries at any time. Together with the Sales department and the Customer Success department, we can ensure in-depth knowledge of all parts of the Cloud and guarantee optimal customer care and consulting at all times.
The heart of Facelift, also called the “engine room”, is our development department. Facelift Cloud is a high-quality piece of software which is being continually developed in Hamburg, Germany. Aspects such as continuous delivery, the "living styleguide" and central error tracking are inherent aspects of our ecosystem. In small, but highly effective teams with flat hierarchies, we follow Scrum procedures. Our developers communicate regularly across various platforms to ensure that everyone can contribute their ideas. Our stack is state-of-the-art and we always keep an eye open for new technologies!
As a Facelift marketer, you’re on a mission to make the world more inbound. We’re a team of content creators, social media gurus, and event experts. We’re product marketers, conversion specialists, and graphic designers. Together, we’re revolutionizing the future of inbound marketing to help thousands of businesses improve their social media marketing. If you’re metrics-driven and extremely curious, Facelift be the rocket ship for you.
Our Product Owners are responsible for the further development of Facelift Cloud. They identify customer needs using qualitative and quantitative methods and work with internal and external stakeholders to develop MVPs. Agile project management, especially scrum and design thinking, form the principles of success.