USE CASE: Community Management

ELEVATE YOUR COMMUNITY MANAGEMENT

Facelift's community management tools eliminate clutter and overflowing inboxes, while empowering Community Managers to excel at managing and growing vital communities.

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Connect and Interact

"Engage" consolidates all your social media interactions into a unified inbox, streamlining the process of managing multiple conversations across different platforms. This tool ensures you can stay up-to-date with network updates and trends while effectively managing your community.

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Measure and Optimize

"Analyze" helps you understand the impact of your community management efforts. Track engagement, identify successful strategies, and optimize your approach based on data.

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SAVE TIME, FOSTER ENGAGEMENT

Facelift's holistic approach simplifies community management, allowing you to focus more on building relationships and less on administrative tasks.

Our suite's robust functionalities support managing multiple community channels, aligning with diverse teams, and ensuring everyone is coordinated.

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WHY IS SOCIAL MEDIA COMMUNITY MANAGEMENT IMPORTANT?

Facelift offers a powerful, integrated approach to community management with our "Engage" and "Analyze" tools, ensuring you can manage and grow your community effectively.

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Strengthens Customer Relationships

In an era where brand loyalty is constantly challenged, investing in customer relationships is crucial. A strong community management strategy helps prevent churn by fostering deeper, more meaningful customer relationships, driving ROI and brand loyalty.

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Increases Brand Visibility

Engaging actively in social media conversations extends your brand’s reach beyond its owned profile, introducing it to new potential fans. An active community helps grow your reach when social media algorithms are favorable and maintains visibility even when they aren't.

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Promotes Brand Authenticity

Today’s consumers crave authenticity over polished perfection. Active community management showcases your brand’s personality, building genuine connections with your audience.

EXCEL AT MANAGING YOUR COMMUNITY WITH THESE FEATURES:

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Unified Inbox

Simplify your workflows with a centralized platform that enhances internal collaboration across all channels.

Review Management

Manage Google Business and Facebook Reviews along with comments and messages from all other networks.

Answer Optimizer

Enhance your replies with Facelift AI and spend more time in building your community and connecting with customers.

Custom Inboxes

Organize your inbound traffic and workflows the way you want it. Set various criteria to route messages to dedicated inboxes.

Sentiment

Assign manual or automatic keyword-based sentiment to gauge emotions behind how your community talks and feels about your brand.

Tagging Conversations

Categorize and understand what your community is talking about by manually or automatically assigning messages and comments.

Response Templates

Speed up your response time with pre-crafted replies. Maintain consistency in your communication while handling frequent queries.

Bulk Actions

Streamline your workflow by handling multiple interactions at once. Resolve multiple messages, change owner or assign tags in bulk.

Salesforce Integration

Forward and create a Salesforce case out of conversations with your customers in Facelift.

Inspector + Internal Notes

Collaborate seamlessly within your team using the Inspector/Internal Note feature. Add insights, share context, and provide guidance on specific interactions, ensuring everyone is aligned and informed.

Filter + Search

Efficiently navigate through your interactions with the powerful Filter & Search functionality. Quickly find specific messages, comments, or user interactions by applying custom filters and search criteria.

Collision Detection

Avoid duplication and confusion with Collision Detection. Facelift Engage alerts you when multiple team members are responding to the same interaction, ensuring a unified and streamlined response process.

FAQ

Frequently asked questions

What is Facelift Engage?

Facelift Engage is a specialized tool within the Facelift suite that focuses on streamlining and enhancing your social media interactions and engagement.

How does Facelift Engage help with managing social media interactions?

Which social media platforms does Facelift Engage support?

Can I assign tasks to team members in Facelift Engage?

How does Facelift Engage help in tracking customer interactions?

Can I categorize and prioritize messages in Facelift Engage?

Is Facelift GDPR-compliant?

Is Facelift a secure platform?

Where are Facelift's servers located?

In which languages is Facelift available?

For whom is Facelift suitable for?

Does Facelift provide support?