ELEVATE YOUR COMMUNITY MANAGEMENT
Facelift's community management tools eliminate clutter and overflowing inboxes, while empowering Community Managers to excel at managing and growing vital communities.
Connect and Interact
"Engage" consolidates all your social media interactions into a unified inbox, streamlining the process of managing multiple conversations across different platforms. This tool ensures you can stay up-to-date with network updates and trends while effectively managing your community.
Measure and Optimize
"Analyze" helps you understand the impact of your community management efforts. Track engagement, identify successful strategies, and optimize your approach based on data.
SAVE TIME, FOSTER ENGAGEMENT
Facelift's holistic approach simplifies community management, allowing you to focus more on building relationships and less on administrative tasks.
Our suite's robust functionalities support managing multiple community channels, aligning with diverse teams, and ensuring everyone is coordinated.
WHY IS SOCIAL MEDIA COMMUNITY MANAGEMENT IMPORTANT?
Facelift offers a powerful, integrated approach to community management with our "Engage" and "Analyze" tools, ensuring you can manage and grow your community effectively.
Strengthens Customer Relationships
In an era where brand loyalty is constantly challenged, investing in customer relationships is crucial. A strong community management strategy helps prevent churn by fostering deeper, more meaningful customer relationships, driving ROI and brand loyalty.
Increases Brand Visibility
Engaging actively in social media conversations extends your brand’s reach beyond its owned profile, introducing it to new potential fans. An active community helps grow your reach when social media algorithms are favorable and maintains visibility even when they aren't.
Promotes Brand Authenticity
Today’s consumers crave authenticity over polished perfection. Active community management showcases your brand’s personality, building genuine connections with your audience.
EXCEL AT MANAGING YOUR COMMUNITY WITH THESE FEATURES:
Unified Inbox
Simplify your workflows with a centralized platform that enhances internal collaboration across all channels.
Review Management
Manage Google Business and Facebook Reviews along with comments and messages from all other networks.
Answer Optimizer
Enhance your replies with Facelift AI and spend more time in building your community and connecting with customers.
Custom Inboxes
Organize your inbound traffic and workflows the way you want it. Set various criteria to route messages to dedicated inboxes.
Sentiment
Assign manual or automatic keyword-based sentiment to gauge emotions behind how your community talks and feels about your brand.
Tagging Conversations
Categorize and understand what your community is talking about by manually or automatically assigning messages and comments.
Response Templates
Speed up your response time with pre-crafted replies. Maintain consistency in your communication while handling frequent queries.
Bulk Actions
Streamline your workflow by handling multiple interactions at once. Resolve multiple messages, change owner or assign tags in bulk.
Salesforce Integration
Forward and create a Salesforce case out of conversations with your customers in Facelift.
Inspector + Internal Notes
Collaborate seamlessly within your team using the Inspector/Internal Note feature. Add insights, share context, and provide guidance on specific interactions, ensuring everyone is aligned and informed.
Filter + Search
Efficiently navigate through your interactions with the powerful Filter & Search functionality. Quickly find specific messages, comments, or user interactions by applying custom filters and search criteria.
Collision Detection
Avoid duplication and confusion with Collision Detection. Facelift Engage alerts you when multiple team members are responding to the same interaction, ensuring a unified and streamlined response process.
SUCCESS STORIES
HDI took advantage of facelift’s Social Share tool, an app-based program that allows companies to leverage their own employees for greater social media exposure. With Social Share, HDI was able to prove success over a 6 week pilot with their sales team, and see expanded interest throughout the company.
SUCCESS STORIES
With the assistance of facelift, HORSCH has been able to expand its social media activities internationally to reach future buyers and on a larger scale. facelift made it easy for the company’s teams to coordinate their efforts across borders and across languages.
SUCCESS STORIES
Carrefour used facelift to create independent and individualised social media campaigns for each of its store locations that could focus on their local communities and customer requirements.
