Engage with your customers via WhatsApp.
Stay in touch and provide the best service to your customers via Facelift, utilizing WhatsApp as one of the engagement channels.
How Facelift customers benefit with WhatsApp Business.
- Get rid of any friction and provide a seamless experience along the customer journey
- Meet customers expectations, adapt to messaging and communicate timely within 24h
- Manage teams, multiple agents and stakeholders, as well as multiple WhatsApp numbers in one central hub
- Use the Facelift App for customer care on-the-go
- Ensure the highest data security standards, GDPR compliance and ISO27001 certified
Manage all your 1:1 chats with customers in a central tool.
Facelift helps businesses to centralize their social communication with Engage - a secure and certified solution, to efficiently manage conversations with teams consisting of multiple agents, overlooking a lot of social profiles and WhatsApp numbers.
Tags, Custom Inboxes, and response templates will make your life easier and save valuable time while responding to customer queries to improve customer service with new and returning customers.
Prioritize and reply to messages in real time.
With the help of self-defined tags or alerts, you can quickly assess the situation and efficiently prioritize your responses. For your customers, this means real-time support.
With Facelift Engage, you get automatic assignments, custom inboxes, and responsibilities for each social media profile. Community management will be a smooth ride through the jungle of social customer care.
One workspace, all social networks.
Access all your social media channels with Facelift's centralized platform. Facelift supports Facebook, Instagram, LinkedIn, YouTube, TikTok, Threads, Google Business, Pinterest, X, XING and WhatsApp.
SUCCESS STORIES
HDI took advantage of facelift’s Social Share tool, an app-based program that allows companies to leverage their own employees for greater social media exposure. With Social Share, HDI was able to prove success over a 6 week pilot with their sales team, and see expanded interest throughout the company.
SUCCESS STORIES
With the assistance of facelift, HORSCH has been able to expand its social media activities internationally to reach future buyers and on a larger scale. facelift made it easy for the company’s teams to coordinate their efforts across borders and across languages.
SUCCESS STORIES
Carrefour used facelift to create independent and individualised social media campaigns for each of its store locations that could focus on their local communities and customer requirements.
