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 Success Story 

HR Marketing and Employer Branding: Ista Express Increases Engagement with Facelift

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About the company

This ista Express Service GmbH

Ista Express Service GmbH has been a professional German service partner since 2020, specializing in the installation and maintenance of measuring devices such as heat cost allocators, water meters, and smoke detectors – among others. With over 200 employees across 15 locations in Germany, they focus on delivering the highest-quality service and ensuring an excellent customer experience through smart digital solutions. As a sister company of Ista SE, they aim to expand their services sustainably throughout Germany.

 

Products Ista Express loves to use:

Amplify

Ideate

Orchestrate

 

Company Facts

Company based in
Leipzig

Company type
Service and Installation

Company size
+200


Jacqueline Kuhnke, known as "Jey," is the marketing and communication manager at Ista Express Service GmbH. Jey manages social media and both internal and external communications. In addition to her professional role, she coaches a championship hip-hop group and actively uses social media in her private life. 

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Jacqueline Kuhnke,

Marketing and Communication Manager

 

"Facelift adds immense value to our social media marketing. Its user-friendliness and automated reports save time and make my job easier." 

Jacqueline Kuhnke, MARKETING AND COMMUNICATION MANAGER AT ISTA EXPRESS GMBH

THE CHALLENGE

Ista Express Service aimed to enhance its social media presence for HR marketing and employer branding. The challenge was to effectively and efficiently manage and grow their social media channels with a small team of three, focusing on community engagement and high-quality content.

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THE SOLUTION

Optimizing HR Marketing Through Data-Driven Social Media Strategies with Facelift

Jey uses Facelift extensively for social media community management, where she engages in regular interactions with Ista's followers across all their major platforms every morning.

The company maintains a robust posting schedule, averaging 3-5 posts per week. The content is diverse and informative, including behind-the-scenes insights and event coverage such as the career day and the marketing department's visit to the Facelift Summit 2024 in Hamburg. Regular evaluation of ista's most essential KPIs is easy thanks to Analyze, which helps to optimize ista's social media strategy with data-driven decisions. 

Jey states that she really appreciates Facelift particularly for its user-friendliness and automated reporting capabilities, which ensure that she receives comprehensive updates on a quarterly basis. Since Ista Express Service focuses its social media efforts on HR marketing, their posts aim at enhanced employer branding and talent acquisition.  

  

Ista's top social media KPIs include: 

Engagement Rate: Shows how well the content resonates with the target audience and how intensely they interact with the posts. 

Reach and Impressions: Help understand how many people see the content and how often it is displayed. 

Conversion Rate: Crucial for assessing how well social media activities lead to desired actions, such as visiting the website or progressing through the recruiting process. 
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"Facelift has been a game-changer for our social media strategy at Ista Express. Its simplicity and automated reporting free up our time, allowing us to engage more deeply with our audience and focus on creating meaningful content. The benefits to our HR marketing and employer branding have been outstanding, making our social media efforts more impactful and efficient." 

THE results & Conclusion

373% Follower Growth and Stronger Branding: The Impact of Facelift on Ista’s HR Marketing 

 
The results: 

Followers: Increased by 373% in one year 

Content: Consistent and high-quality that focuses on enhancing employer branding. 

Engagement Rate: Significantly improved with regular interactions 



 
Conclusion

Ista Express Service GmbH’s success on social in HR marketing and employer branding on demonstrates the power of Facelift as an agent of social media growth and simplification. Equipped with Facelift’s efficiency-boosting solutions, Jey is confident that ista’s social media presence will keep growing to meet the company’s evolving needs.

"Facelift has been a game-changer for our social media strategy at Ista Express. Its simplicity and automated reporting free up our time, allowing us to engage more deeply with our audience and focus on creating meaningful content. The benefits to our HR marketing and employer branding have been outstanding, making our social media efforts more impactful and efficient." 

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