Social media management now requires a unified organizational effort, often involving external partners. At Facelift, we continually enhance our collaboration features to meet this need. Here's what's new:
A UNIFIED WORKSPACE FOR ALL
Facelift understands the importance of collaboration like no other tool on the market. Your Facelift workspace is designed to unite diverse teams at your organization, both internally and externally, enabling them to work harmoniously and efficiently in one space.
This is not just about sharing access or delegating tasks; it's about creating a space where ideas flow freely, strategies are developed collectively, and content is crafted and reviewed together.
In this article, we explore the latest enhancements designed to boost collaboration and unveil some hidden treasures that will make your team even more productive. Let's start!
REAL-TIME TEAM Chat
Using our integrated chat feature, you can exchange real-time messages with your team members and even those outside the Facelift platform. Conversations are linked to specific objects, such as a post in Orchestrate or an item in Engage, ensuring context and clarity in every interaction.
You can utilize the @mention feature to pull individuals into the discussion when participating in the chat. You can select from users whose permissions and assignments grant them access to the relevant object and conversation context. Those tagged will be instantly notified, ensuring they stay in the loop.
You can also loop in individuals who don't have Facelift access by using their email addresses. Just type their email after the @ symbol and choose the email shown under "External User."
Find more details on chat follow/unfollow, data privacy, and deletion in our knowledge base.
Browser Push notifications
Whether you've received a new chat message via @mention or your planner export is ready, you can now enable browser push notifications to receive instant updates. We're continually expanding the range of notifications available through browser push to minimize your reliance on email alerts.
Discover the tutorial for configuring browser push notifications by exploring our detailed knowledge base article.
How to Onboard new users (fast)
As a super admin, you can onboard new users by taking care of just a few initial steps before they log in and set up their accounts independently. Navigate to the settings, click "Invite Users", enter one or more email addresses, and assign the appropriate team and permission set. The rest of the process is automated, with invited users receiving an activation email to complete their setup.
With the new Facelift Plans, users are unlimited, so there's no better way to foster collaboration than by working together in Facelift, no matter how large your team is. You can easily onboard your entire organization, ensuring that everyone is aligned and ready to collaborate in a unified space.
Discover the step-by-step process of adding new users to Facelift by diving into our comprehensive help article.
Wait, there is even more to explore
Uncover these often underutilized features across our suite of products to achieve extraordinary efficiency.
- Engage: Share Item Link
Generate a direct link to a specific comment or message within an inbox, enabling quick and easy sharing with your team members for faster answers. Open Engage - Engage: Save the reply as a draft
Your colleagues with access to the same item can view, edit, and send draft responses, ensuring a seamless collaborative effort. Open Engage - Engage: Collision detection
Instantly shows which item is currently being handled by a team member. Open Engage - Orchestrate: Post Briefing
Provide a detailed and clear briefing for posts that your coworker will create. - Orchestrate: Canva Integration
Instruct designers to use the Facelift App within Canva to transfer their designs directly into the media library. - Orchestrate: Post Templates
Utilize templates for your recurring posts or share them with other teams, regions, and countries within Facelift.
To wrap up, Facelift stands out as the best social media collaboration tool for organizations seeking to streamline their social media management, foster real-time collaboration, and drive meaningful engagement with their audience.
