Just a short time ago, we shared news about Google Business Profiles with you and showed the advantages of using them. Today we continue with a small improvement on the topic of ratings.
With this filter you will find the positive and negative reviews immediately
On Facebook and Google, users have the possibility to rate your accounts that belong to stores or similar and to leave an additional review. You have been receiving this content via Facelift Cloud for a long time and can react to it in the Unified Inbox.
Now we make the organization and thus the assignment of the elements even easier for you. You now have the option to filter by the number of stars you have given. In combination with the individual networks (Facebook & Google), as well as the individual profiles on which you search for new ratings, this new filter option speeds up your daily workflow massively.
According to surveys, more than 30% of social media users expect companies to respond within sixty minutes - so you need to be quick. And so you don't have to set your filters every day to reflect your workflow, you can save your filter as a Custom Inbox under "Save Filters".
Now you're ready for the daily check of new reviews, so you don't miss the chance to respond to your customers.
You can find more information about filters in the Unified Inbox in our Knowledge Base.
Viel Erfolg beim schnellen Antworten
Tom
Product Marketing Manager
