Community management is more than replying to messages. It's where brands build trust, uncover customer insights, and shape meaningful digital relationships. That's why we've enhanced Engage to give you even more clarity, control, and efficiency—right where you need it most.
Designed Around Your Day
The new navigation in Engage reflects how you work. Your inbox is now structured by workflow, helping you focus on what's unresolved, what's assigned to you, and what still needs attention. You'll also see open items your colleagues are handling — ideal for collaboration and perfect for covering during absences.
Each incoming message is visible at a glance, with adjustable preview lines so you can prioritise faster. Nothing gets missed, whether a single comment or a flood of mentions.
More Context, Fewer Clicks
The new Context Panel brings the whole picture into view. Respond, reassign, resolve, and tag, all from one spot. Want to loop in others? Copy a shareable link or involve external stakeholders via email. Everything stays in one flow.
Need deeper insights? Head to the Details section, where original posts, user data, and internal chat functions are just a click away. It supports quick decisions, better service, and smoother handovers.
Quick Filters, Custom Inboxes
Above the inbox, smart filters help you sort by what matters: unresolved messages, flagged items, or urgent warnings. You can save these as custom inboxes tailored to different use cases or work styles. Just name them, switch as needed, and stay in control.
Engage empowers community managers to respond confidently, collaborate across teams, and stay ahead of the conversation. With these updates, the focus stays where it belongs: on your audience.
