Meaningful interactions deserve powerful, intuitive tools, and that’s exactly what Engage delivers this spring. With new AI‑driven capabilities and smarter workflows, Engage becomes faster, more consistent, and more supportive of high‑volume community teams. Less repetitive work, fewer clicks, more space for real conversations that matter.
Empower Teams to Work With AI
Engage introduces three new AI-powered features: AI Thread Summary, AI Automated Reply Suggestions, and AI Spam Detection, each designed to reduce manual effort in daily community management.
- AI Thread Summary instantly condenses long conversations into clear overviews, saving time and improving context understanding
- AI Automated Reply Suggestions help teams respond more quickly with high-quality, context-aware messages
- AI Spam Detection automatically filters out irrelevant or harmful content before it reaches your workflow
Smarter Inbox, Faster Workflows
- Quick Flagging enables moderators to mark items instantly without opening additional views, while Owner Visibility displays who is responsible for each comment at a glance, enhancing coordination
- One‑Click Reply reduces the replying process to a single action, making everyday moderation significantly faster
- Improved Response Template Search now supports full-text searches across title and content, making it easier to find the right message in seconds
New Bulk Actions
Engage supports three new bulk moderation features: Bulk Flagging, Bulk Sentiment Setting, and Bulk Spam Marking. These tools enable your teams to apply the same action to multiple comments simultaneously, significantly reducing repetitive manual work.
- Bulk Flagging helps teams quickly highlight items that need review
- Bulk Sentiment Setting ensures consistent classification across large batches
- Bulk Spam Marking removes low‑quality content in one sweep
The result: faster moderation, higher accuracy, and a more manageable workflow during periods of high activity.
Improved Settings UI
The updated Settings experience introduces two key enhancements: a cleaner and more intuitive General Settings layout and support for TikTok @mentions.
- The new interface simplifies navigation and clarifies configuration across the platform, reducing confusion and setup overhead.
- TikTok @mentions are added alongside Facebook, Instagram, and LinkedIn, allowing teams to gain a more consistent cross-channel configuration experience.
These improvements enhance usability, increase confidence in platform setup, and strengthen Engage's overall value.
