Engage is evolving to help teams focus on what truly matters. This release is built around a clear goal: making it faster and easier to filter the critical signals from the noise, take action with confidence, and understand your community at a glance. With new AI capabilities, a smarter inbox experience, and a cleaner interface, Engage helps teams handle more, with less effort.
Quick Resolver (Beta)
When you open the Engage Unified Inbox, the first question is always the same: what needs my attention right now? Quick Resolver answers it instantly.
Quick Resolver provides an AI-powered recap of all comments within a post, intelligently categorising them into: Critical, Positive, Negative, Neutral, and No Action Needed. Beyond categorisation, it delivers a clear overview of the conversation along with actionable recommendations, helping you decide not just what to respond to, but how.
- Instant prioritisation. Know what is critical and what can wait, the moment you open the inbox.
- Smarter responses. Actionable recommendations help teams respond more thoughtfully, not just more quickly.
- A more intelligent inbox. This is just the beginning, your feedback and usage will help shape the next generation of improvements.
Quick Resolver removes the guesswork from inbox triage, helping community managers focus their energy where it has the most impact.
This feature is currently in Beta. We value your feedback, you help shape the future of this feature together with us.
AI-Enhanced Filter Search (Beta)
Finding specific items in a busy inbox has always meant navigating filter menus, selecting options, and clicking through multiple steps. Not anymore.
With the new AI-Enhanced Filter Search, you simply type what you are looking for, in plain language and the system understands your intent and applies the right filters instantly. Think of it as your internal search engine for Engage.
- Search in plain language. No manual filter configuration, just describe what you need and let the AI handle the rest.
- Handles complex queries effortlessly. Whether your search is broad or highly specific, the right filters are applied in seconds.
- Less time searching, more time acting. Faster access to the right items means more time for meaningful community management.
The AI-Enhanced Filter Search makes it dramatically easier to surface exactly what you need, so teams can spend less time navigating and more time engaging.
This feature is currently in Beta. We value your feedback, you help shape the future of this feature together with us.
AI Engage Analytics (Closed Beta)
Your Engage inbox is where the work happens but until now, understanding what was happening behind the work required switching tools or building reports manually. AI Engage Analytics brings analysis directly into your workflow.
From workload and performance to sentiment and trends, you can go from raw data to meaningful, structured reports in seconds, without leaving Engage.
- Monitor performance in real time. Track item volume, average resolution time, active users, and team activity at a glance.
- Spot meaningful changes early. Visual trend analysis across incoming items, platform workload distribution, and response performance helps teams stay ahead.
- Generate reports instantly. AI-generated reports cover performance overviews, sentiment analysis, tag and topic insights, and response-time breakdowns, going beyond charts to deliver clear narratives with highlighted trends and insights.
AI Engage Analytics turns your community data into actionable intelligence, so teams spend less time pulling reports and more time understanding and acting on them.
This feature is currently in Closed Beta. Access is limited to a select group of early users. If you are interested in participating, reach out to your Facelift contact. We value your feedback, you help shape the future of this feature together with us.
Mastodon in Engage
Mastodon is growing, particularly across Europe and brands are increasingly looking to build a presence on the platform. With the Summer Edition, Mastodon is now fully integrated into Engage, bringing one of Europe's fastest-growing decentralized platforms into your unified inbox.
- Manage Mastodon alongside every other channel. Like, reply to, and delete Mastodon statuses directly from Engage, no switching tools, no separate workflow.
- Full inbox integration. Mastodon content appears in your Engage inbox and can be filtered with a dedicated Custom Inbox, keeping your workflow organised.
- Authentic community building. Mastodon's privacy-first, decentralised community values transparency and trust, making it a meaningful channel for brands that want to engage authentically with niche audiences.
Mastodon in Engage means one less tab, one less login, and one more channel managed where all your community work already happens.
More Improvements in Engage
This release also brings a set of UI/UX and channel improvements that make everyday moderation work faster and more intuitive.
- Improved visual hierarchy. Refined background colours, clearer titles, and structured subtitles make navigation more intuitive at a glance.
- Optimised layout for efficiency. A more compact interface with stronger selection highlights and icon-based actions maximises usable space.
- New quick filters. Easily switch between All and Network views to find what matters faster.
Together, these updates reduce cognitive load and make the day-to-day moderation experience feel noticeably cleaner, faster, and more in control.
